Customer Experience Representative- Contractor

Key Responsibilities

• Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
• Handle complex account questions and resolve issues with empathy and care.
• Document interactions and escalate issues as necessary to ensure quick resolution.
• Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
• Gather customer feedback to identify trends and suggest improvements to the user experience.

What You Bring to the Table

• Alt Expertise: Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
• Industry Knowledge: Active collector in the sports and collectibles industry
• Experience: 1-2+ years of professional experience
• Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
• Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
• Empathy: A passion for helping others and an understanding of the importance of the customer experience
• Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.

Contractor

This role is a contract position paid $4.00-$5.00 Hourly

Availability

This is a fully remote position with the below shifts (Times in PST)

Day Shift Wednesday 10:00am – 7:00pm Thursday 2:00pm – midnight Friday 12:00pm – 8:00pm Saturday 8:00am – 5:00pm Sunday 8:00am – 5:00pm

Pay

This role is paid $4.00-$5.00 per hour

Schedule

This is a fully remote position with the below shifts (Times in PST)

Day Shift Wednesday 10:00am – 7:00pm Thursday 2:00pm – midnight Friday 12:00pm – 8:00pm Saturday 8:00am – 5:00pm Sunday 8:00am – 5:00pm