Construction Manager

Responsibilities

• Monitor and manage our key business reports, dashboards, and key performance indicators including but not limited to: Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, Cycle Times.
• Execute and maintain company policies and procedures.
• Proactively manage customer satisfaction and resolve customer concerns.
• Regular and systematic customer updates including but not limited to: sales/measure to product ordered/received/time to schedule, product service and post installation follow-up.
• Respond within 24 hours to customer inquiries including assigned tasks, emails, and phone calls.
• Personally visit customers that have filed Guild Quality/BBB/AG Complaints and resolve the concerns quickly with Regional Manager/ Regional Operations Manager’s input and or approval.
• Maintain COGs, inventory, accruals, job costing, all invoicing, and big box store purchases.
• Verify cost of labor and material for employees and subcontractors to achieve division profitability expectations.
• Coach and foster teamwork, accountability, and trust within the operations team.
• Build positive collaboration among operations, sales and centralized teams.
• Recognize employee excellence and celebrate goal achievements.
• Identify underperformers, hold accountability, and implement training as required.
• Ensure staffing and training to achieve measure, installation and service requirements and objectives.
• Accurately forecast by timely ordering, scheduling, updating system information, warehouse inventory and managing factory expected ship dates.
• Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication.

Qualifications

• Associate’s degree in a related field or equivalent experience
• 2-5 years of relevant experience, preferably in the construction/remodeling industry
• Ability to supervise and train others and create and organize schedules
• Creative and practical problem-solving/critical-thinking skills
• Excellent written and verbal communication skills
• Computer software competencies (MS Office 365)
• Valid DL and clean driving record