Construction Liability Claim Senior Technical Specialist

Who Are We?

Take care of our customers, our communities, and each other. At Travelers, we've been doing this for over 170 years. Join us to work in a collaborative environment that values innovation.

Compensation Overview

The annual base salary range for this position varies based on factors such as the scope of the role, complexity, location, and qualifications. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

What Is the Opportunity?

Be the Hero in Someone’s Story

When life throws curveballs, YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization is the beating heart of our promise to be there when our customers need us most.

In this technical role, you will handle complex, high-exposure claims, conduct detailed inspections and interviews, analyze policy language, and provide guidance to others.

What Will You Do?

• Independently manage a caseload of complex or technical construction liability claims.
• Conduct detailed inspections and interviews to gather comprehensive information and assess claim validity.
• Analyze and interpret intricate policy language, endorsements, and exclusions to make informed claim decisions.
• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
• Cook up with internal teams, legal counsel, etc.
• Handle customer escalations and complex inquiries with professionalism and expertise.
• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Seven years of experience in insurance claims, preferably construction liability claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

What is a Must Have?

• High School Degree or GED.
• Three years of liability claim handling experience and/or comparable litigation claim experience.
• Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

What Is in It for You?

• Health Insurance: Eligible for coverage from the first day of employment.
• Retail Retirement: Travelers matches your 401(k) contributions up to your first 5% of eligible pay, subject to an annual maximum. Student loan debt repayment assistance available through the Paying it Forward Savings Program.
• Paid Time Off: Minimum of 20 days annually, plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to support your wellness goals and caregiving needs. Mental health counseling services and other resources available.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support your charitable giving.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and recognize that we benefit from our differences. We encourage applications from candidates seeking employment in Colorado.