Construction Heavy Equipment Service Writer

POSITION SUMMARY

The Heavy Equipment Service Writer is responsible for managing and maintaining the B2W system for Texas Shop Operations while providing administrative and customer support to the Service Department.

RESPONSIBILITIES

• Receive and manage all incoming calls, including customers, internal personnel, and manufacturers’ representatives; determine which calls should be escalated to the Heavy Equipment Service Manager.
• Create and maintain all work orders on all equipment while verifying warranty status.
• Create, update, and maintain all work orders for equipment repairs and preventive maintenance, including verification of warranty status.
• Utilize telematics and maintenance tracking systems to identify upcoming preventive maintenance needs and coordinate replacement of wear items.
• Review equipment inspection forms and create work orders as needed based on findings.
• Communicates recurring issues related to field satisfaction, equipment performance or ongoing issues to Shop Manager.
• Cookordinate with technicians, vendors, and parts personnel for efficient repair and reduced equipment downtime.
• Visit job sites as needed to support service operations and equipment evaluations.
• Perform other related duties as assigned.

QUALIFICATIONS

• Prior experience in service administration, service writing, or customer service within construction, heavy equipment, or fleet operations preferred.
• Valid driver’s license with the ability to travel to job sites.
• Strong proficiency in Microsoft Excel and Word; experience with maintenance or fleet management software (e.g., B2W) preferred.
• Excellent organizational skills and strong attention to detail.
• Self-motivated with strong verbal and written communication skills.
• Able to multitask, prioritize, and adapt in a fast-paced, deadline-driven environment.
• Strong problem-solving, research, and interpersonal skills.
• Able to work effectively with technicians, managers, vendors, and customers.

Schedule

Monday through Friday 7am - 330 pm, available by phone as needed.

Benefits

Comprehensive benefits offered to eligible employees including medical, dental, and vision coverage; life insurance; FSA; short- and long-term disability; identity theft protection; 401(k); employee assistance program; and paid time off.