Construction Customer Success Manager

Responsibilities

• Manage a portfolio of customer accounts
• Become a JobTread product expert and quickly learn ongoing product updates
• Conduct online product trainings via Zoom
• Perform ongoing assessment & outreach to ensure customer success
• Provide consultative feedback to improve customer workflows
• Contribute to product knowledge base & video library
• Record and manage all customer activities in Salesforce
• Work closely with the Development Team to identify and communicate product issues and development requests

Requirements

• Bachelors Degree or equivalent experience preferred
• 1-2+ years of customer success or account management experience at a SaaS or software company preferred
• Prior work experience or knowledge of the construction industry or construction management software is a MUST
• Experience with productivity tools like Salesforce, Slack, etc also a plus

Qualifications

• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and a clear communicator
• Thrives in a dynamic, collaborative environment with a passion for achieving results
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
• Can be flexible with after-hours work on occasion for specific customer needs

Benefits

• Base pay is $80-100k + $15k bonus
• Dental, health, and vision insurance
• Paid training
• Travel reimbursement
• Vacation and other Paid Time Off

About JobTread Software

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread Software's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.