Construction Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a key role in ensuring a seamless customer experience from project initiation through completion. This position supports operations and installation teams by managing communication, scheduling, and coordination across departments using the company’s ERP system (NetSuite).

Location: West Palm Beach, FL (On-Site)

Responsibilities

• Serve as the primary point of contact between customers, installation teams, warehouse staff, and other departments, relaying information and updates efficiently.
• Provide timely and professional communication with customers via phone, email, and other platforms.
• Enter and update project information, track progress, schedule installations and service calls, and maintain accurate records.
• Coordinate logistics with warehouse and field personnel to ensure materials and resources are available for scheduled work.
• Maintain up-to-date documentation, including contracts, schedules, invoices, and change orders.
• Monitor project timelines and alert team members to potential issues or delays.
• Communicate with purchasing and vendors to order and expedite materials as needed.
• Support the sales and operations teams with administrative tasks and follow-up activities to bring jobs to completion.
• Address and resolve customer questions, concerns, or complaints professionally and efficiently.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Perform other related duties as assigned.

Requirements

• Minimum 2 years of customer service experience, preferably in a project-based or service-oriented environment.
• Excellent verbal and written communication skills, including heavy phone and email interaction.
• Strong organizational skills and exceptional attention to detail.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Computer literate; proficient with Microsoft Office Suite (Outlook, Excel, Word).
• Ability to work collaboratively with internal teams and external partners.
• Strong problem-solving, follow-up, and follow-through skills.
• HS diploma required; additional education a plus.
• Minimum 2 years of relevant customer service experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.