Construction Customer Service Manager

About the role

The Customer Service Manager at LGI Homes is responsible for managing warranty requests, overseeing subcontractors and vendors, supervising construction processes, and conducting homeowner orientations.

Responsibilities

• Efficiently address and resolve customer warranty issues
• Oversee and enforce the scope of work for subcontractors and vendors
• Ensure timely completion and adherence to budget
• Supervise construction processes to meet customer satisfaction and quality expectations
• Step in to conduct homeowner orientations as needed

Requirements

• Two years of experience within a residential construction environment
• A customer-oriented attitude with exceptional communication and organizational skills
• A team player with the aptitude for multi-tasking, meeting deadlines, and building relationships with team members, vendors, and customers

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

• Comprehensive training
• Medical, dental, vision insurance
• 401(k) with 4% match
• Employee stock purchase plan
• New home discount

Pay

TBD

Schedule

TBD