Construction Coordinator, Commercial Services

Position Summary

IQ Fiber is seeking a Construction Coordinator, Commercial Services to manage commercial fiber construction projects from start to finish. This role requires a hard-working, customer-focused individual comfortable visiting multiple construction sites daily, conducting inspections and site visits, and working directly with commercial customers, internal leadership, and contractors to resolve all construction-related concerns.

Essential Duties and Responsibilities

• Take ownership of commercial construction projects from start to finish, coordinating between customers and all internal and external departments to deliver a high-quality customer experience with every interaction
• Conduct field surveys of proposed and existing outside plant installations; design route paths and building entries for service delivery; identify permitting requirements and ensure all permits and easements are obtained prior to construction
• Prepare Bills of Materials (BOMs) and Notice-to-Proceed (NTP) packages for contractors; request purchase orders and manage material ordering, delivery, and coordination with contract construction companies
• Assign work to subcontractor leadership teams and review final billing; interact with Field Supervisors to verify field work status and correct discrepancies
• Field-verify that all construction activities meet design specifications and quality standards; monitor and hold subcontractors accountable for quality, workmanship, productivity, safety, and customer service performance
• Modify design schematics to reflect as-built conditions; ensure all as-built data and bore logs are delivered to the design team for input into Vetro
• Submit accurate daily, weekly, and monthly reports on all construction activity; verify work-in-progress reports and provide updates to internal and external departments
• Manage commercial customer relationships throughout the project lifecycle, handling escalations with urgency and ownership to ensure customer needs are met from kickoff through closeout
• Proactively troubleshoot on-site issues; take corrective action quickly to protect timelines, cost control, and service quality; define architecture, equipment needs, costs, and variables to support accurate project planning

Required Qualifications

• High school diploma required; Associate's degree preferred
• 5+ years of telecommunications construction experience highly preferred; experience with walk-out surveys, design, budgeting, and creating BOMs including GPON required
• Experience managing contractor relationships and coordinating multi-site construction projects; industry certifications such as NCTI, SCTE, or BCT/E preferred
• Proficiency in Microsoft Excel and Word; computer skills sufficient to learn new applications and systems including Vetro
• Must have and maintain a valid driver's license with a clear MVR (no more than two minor infractions in the past two years), current auto insurance, and a satisfactory driving record; ability to drive during nighttime and in adverse weather conditions
• Must pass a standard background check and drug screening
• Able to deliver excellent customer service, manage escalations effectively, and work professionally across all levels of the organization and with external customers and the public
• Able to manage multiple assignments simultaneously, adapt quickly, and work independently with minimal direction using strong organizational and decision-making skills
• Able to communicate clearly in written and verbal formats and remain calm and effective in high-pressure situations
• Able to lift 25 pounds repeatedly, climb ladders up to 28 feet, and work in all outdoor environments
• Availability for 24/7 emergency response including mandatory overtime, after-hours, and weekend work during natural disasters and network outages