Construction Client Manager, Atlanta/Southeast

About the role

You will be joining Doxel's Construction Client Manager team working directly with and learning from the largest and best General Contractors and most advanced owners in the world. You will be using your construction experience to guide technology adoption in the field to help push the Construction industry forward. Most of all, you will build strong relationships to help customers win - from the users that are closest to the ground to the VPs of Construction who are responsible for billions of dollars of capital expenditure.

Responsibilities

• Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
• Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
• Lead Monthly and Quarterly Business Reviews with executive stakeholders
• Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
• Gather feedback from customers and identify trends, pain points, and areas of friction
• Build out best practices/FAQs to most effectively and consistently help our customers
• Escalate and triage any high-priority customer situations
• Foster universal adoption of the Doxel platform

Requirements

• 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
• Knowledge of processes and procedures followed by General Contractors
• Comfortable with modern technology for managing and communicating with customers
• Proactive and self-motivated
• High aptitude and willingness to continually learn new technologies
• Adaptable to various work settings and strong personal initiative to execute with minimal oversight

Qualifications

• Willingness to be a part of the solution, no matter where the challenge is coming from
• Weekly travel, up to 50% to jobsites to build rapport and drive results with customers

Skills

• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Excellent problem-solving and decision-making abilities
• Strong organizational and time management skills

Benefits

• Competitive Base Salary + Equity Package
• Remote first culture (for most roles)
• Comprehensive Health Insurance (Medical, Dental, Vision)
• Home office setup stipend
• Monthly allowance for cell phone and internet
• Flexible PTO, generous company holiday policy, and unlimited sick days

Company Culture

• Doxel is an equal opportunity employer and actively seeks diversity at our company.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.

Pay

Pay is based on a variety of factors such as location, skill level, qualifications, competencies, and overall experience.

Schedule

This role is remotely-based in Atlanta, Georgia. This role requires regular, weekly travel.