Constituent Services Representative (Caseworker)

About the role

The Office of U.S. Senator Mazie K. Hirono seeks a Constituent Services Representative (Caseworker) to join the state office in Honolulu, Hawaii.

Responsibilities

• Serve as a primary point of contact for constituents seeking assistance with federal agencies and programs.
• Advocate on behalf of Hawaii residents experiencing challenges with federal agencies.
• Provide exceptional constituent service in a professional, nonpartisan, and timely manner.

Qualifications

• Education: Bachelor's degree is required.
• Experience Level: Prior professional experience is required.
• Local Knowledge: Familiarity with and deep appreciation of Hawaii’s multi-ethnic society and the uniqueness of each island community.
• Communication: Excellent written and verbal communication skills with strong attention to detail.
• Professional Standards: Demonstrated professionalism, discretion, and strict adherence to confidentiality.
• Organization: Strong organizational skills with the ability to manage multiple priorities and deadlines independently.
• Experience: Working directly with federal agencies or within federal, state, or local government processes is helpful, but not required.
• Background: Background in constituent services, social services, legal services, non-profit work, or customer advocacy is helpful, but not required.
• Skills: Demonstrated track record of effectively engaging with diverse populations and vulnerable communities.
• Commitment: Commitment to public service, strong communication and problem-solving skills, and the ability to work independently and manage a diverse caseload in a fast-paced environment while maintaining strict confidentiality.

Benefits

While not specified in the job posting, benefits may include competitive compensation, comprehensive health insurance, retirement plans, and opportunities for professional development.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Skills

While not specified in the job posting, skills that would be beneficial include excellent written and verbal communication, strong attention to detail, and the ability to manage multiple priorities and deadlines independently.

Benefits

While not specified in the job posting, benefits may include competitive compensation, comprehensive health insurance, retirement plans, and opportunities for professional development.