Constituent Services Representative

About the role

Under general supervision, serves as a key liaison between the City Council District Office and District residents. Provides high-quality assistance to constituents navigating City programs, departments, and services; resolving concerns, and ensuring clear, timely communication between the community and the elected official. This position is for City Council District 3.

Responsibilities

• Assist constituents with inquiries and concerns related to City departments and services, providing information, referrals, and follow-up until resolution.
• Respond to constituent inquiries by phone, email, in person, and at community meetings.
• Assist with community meetings, neighborhood association engagement, and outreach events that support District initiatives.
• Serve as a liaison between residents and City departments, community organizations, and partner agencies.
• Monitor recurring constituent issues or patterns to inform the City Representative of emerging concerns or systemic problems.
• Receive, review, and prepare constituent work requests: draft letters, emails, memos, and follow-up correspondence.
• Elevate complex or unresolved constituent issues to the City Representative to support timely and effective resolution.
• Log, track, and document all cases using a constituent management system and maintain organized administrative records.
• Support daily office operations, including scheduling, filing, research, and general administrative tasks.
• Perform other duties as assigned.

Requirements

• High School Diploma, GED, or higher.
• Three (3) years of customer service experience in a public service, nonprofit, government, or community-facing role.
• Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.
• If educated outside the United States, diplomas, transcripts, and degrees must be translated and evaluated by a NACES-member agency; see www.naces.org/members for more information.