Constituent Advocate

Responsibilities

• Serve as the primary liaison between constituents and federal agency representatives to facilitate communication and resolve constituent concerns.
• Conduct intake interviews, evaluate requests for assistance, and ensure Privacy Act documentation is complete and compliant.
• Maintain accurate, detailed, and timely case records using the Senate case management system.
• Draft correspondence to constituents and federal agencies regarding case status and outcomes.
• Monitor case progress and follow up proactively to ensure timely resolution whenever possible.
• Cook with district and Washington, D.C. staff regarding constituent issues that have legislative or policy implications.
• Aid with constituent outreach events, mobile office hours, and community engagement efforts throughout Southern Arizona.
• Support office operations and perform additional duties as assigned.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines independently.
• Demonstrated commitment to customer service and public service.
• Ability to exercise sound judgment, discretion, and maintain confidentiality.
• Familiarity with Southern Arizona communities is strongly preferred.
• Spanish language proficiency is preferred but not required.

Preferred Experience

• Experience working with federal, state, or local government.
• Constituent services, social services, legal services, nonprofit, or customer advocacy experience.
• Knowledge of federal agency processes and constituent casework.
• Experience working with diverse populations and vulnerable communities.