Member Advocate

About Our Client

The organization operates in the healthcare insurance industry, addressing the challenge of providing quality, affordable, and equitable healthcare. It focuses on delivering an unparalleled consumer experience to its members, supporting millions of Americans through its health and dental insurance services.

About the Opportunity

The Member Advocate plays a crucial role in the consumer experience by assisting members with their medical and dental insurance questions. This position supports the organization's mission by providing clear guidance and solutions to members' needs, ensuring they understand their coverage and receive timely assistance.

Responsibilities

• Respond to member inquiries regarding medical and dental insurance plans
• Provide clear explanations of coverage and benefits
• Assist members in resolving issues efficiently and compassionately
• Participate in a phased training program to develop industry knowledge and skills
• Engage in calls with members in a fast-paced, unscripted service environment
• Dedicate time to ongoing learning, development, and career growth
• Maintain a remote work setup adhering to organizational guidelines

Requirements

• High school diploma or equivalent
• Minimum of 1 year customer service experience involving frequent communication via phone, email, or in person
• Comfortable with technology, including Microsoft Office, and able to learn new tools quickly
• Availability to work Eastern Standard Time hours
• Ability to work in a distraction-free environment with required ergonomic setup

Preferred Qualifications

• Experience in fast-paced, unscripted service environments
• Bilingual abilities

Pay

• Starting at $20.51/hour ($40,000/year) during training
• Eligibility for salary increases upon training completion and achieving milestones as per progression model
• Annual raise or bonus based on performance

Benefits

• Health, wellness, tuition reimbursement, and 401(k) retirement benefits
• Paid holidays, vacation, personal, and wellness time
• Internal career pathing with mentorship, networking, and events
• Employee Resource Groups for shared backgrounds and learning