Console Attendant: On-Call Position

About the role

The on-call Console Attendant candidate will participate in the holistic learning process that fosters mental and physical growth for student success under the supervision of the Director & Chief of Campus Safety.

Responsibilities

• Answers incoming calls, greeting callers, providing information, transferring calls, and/or taking messages as necessary.
• Operates communication systems, such as multi-line telephone consoles, and two-way radio.
• Initiates routine calls and route emergency calls appropriately.
• Records messages, suggesting rewording for clarity and conciseness.
• Relays and routes written and verbal messages.
• Acts as College receptionist to guests visiting the campus and the Hood Community.
• Operates a two-way radio to dispatch calls to security staff on duty to receive and communicate information, while using prescribed radio procedures.
• Maintains security systems to ensure secure conditions are maintained.
• Operates the College’s security access system.

Qualifications

• Treat all members of the community fairly with civility and respect.
• Able to communicate and exchange ideas effectively with students, faculty, staff, municipal officers, and the public.
• Alert, friendly, mature, tactful, and firm.
• Able to provide appropriate guidance and action in emergency situations.
• Able to handle confidential material.
• Available to work 8-hour shifts to relieve full-time staff.
• Subject to emergency calls 24 hours per day, seven days per week.
• At least 21 years of age.
• Understands and adheres to a belief in the role of college campus safety officers to support the mission of the college and to facilitate student education and growth, persistence, and success.

Requirements

• High school diploma or GED and 2-3 years of relevant experience; or an equivalent combination of education, training, and experience.
• Campus security experience ideal; customer service experience preferred.
• Proficient in MS Office tools (Microsoft Word, Excel, and PowerPoint), e-mail, and the Internet.
• Ability to learn new applications quickly including organization-wide information systems and department-specific software applications.
• Strong oral and written communication skills.
• Able to write routine reports and correspondence.
• Proficient with statistical and financial concepts.
• Able to draw conclusions from reports and make cost-effective decisions regarding programs.
• Ability to solve practical problems and deal with several concrete variables in situations where only limited standardization exists.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Able to work independently and as a member of a group in developing and executing project plans.
• Able to work in the theoretical arena and apply logic as appropriate.

Skills

• Strong organizational skills.
• Customer service orientation.
• Patience.
• Leadership.
• Communication skills.

Benefits

Additional compensation may include shift differential and overtime.

Pay

This is a non-exempt position with a starting hourly rate of $15.00 for an on-call position.

Schedule

Available to work 8-hour shifts to relieve full-time staff. Subject to emergency calls 24 hours per day, seven days per week.