Consignment Account Manager

About the role

The Consignment Account Manager is responsible for cultivating and growing relationships with Stadium Goods' most valuable consignors to drive inventory acquisition and supplier retention. This role manages a portfolio of high-value accounts while delivering a premium, personalized consignment experience from onboarding through inventory management.

Responsibilities

• Manage a portfolio of 40+ high-value consignor accounts, serving as the primary day-to-day point of contact
• Build strong, long-term relationships through proactive communication and personalized account management
• Deliver a luxury-level service experience while ensuring consignors receive the full value of Stadium Goods' offerings
• Reactivate inactive suppliers and identify opportunities to strengthen existing partnerships
• Execute outreach strategies to increase supplier engagement and grow inventory supply
• Contribute to Partner Success inventory acquisition goals and team KPIs
• Identify opportunities to expand consignor participation and increase product volume
• Attend industry events and networking opportunities to strengthen supplier relationships and represent the Stadium Goods brand
• Prepare and deliver personalized communications, including product insights, promotional opportunities, accepted brands, and marketplace updates
• Cook up inventory-related activities to ensure a seamless end-to-end consignment experience
• Maintain a close eye on consignor inventory and proactively identify opportunities to improve account performance
• Resolve day-to-day account issues quickly and escalate complex matters to the Senior Account Manager when appropriate

Requirements

• 2-4+ years of experience in account management, client success, sales, business development, or supplier relationship management
• Demonstrated ability to build and maintain strong client relationships while delivering exceptional customer service
• Strong organizational skills with the ability to manage multiple priorities and a portfolio of high-value accounts
• Excellent written and verbal communication skills with a highly professional and client-focused approach
• Comfortable working toward inventory growth targets and performance KPIs
• Highly collaborative with the ability to partner effectively across multiple internal teams
• Self-motivated, resourceful, and able to thrive in a fast-paced, entrepreneurial environment

Qualifications

• Passion for sneakers, streetwear, luxury fashion, or the resale marketplace is a strong plus

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Benefits

REWARDS & BENEFITS
Medical, dental, vision, with flexible spending account
401K plus company match, PTO and volunteer days
Wellness, and cell phone reimbursements
Hybrid working environment- 3 days a week, 2 days from home
NYC WAGE TRANSPARENCY LAW
The pay range for this position at commencement of employment is expected to be between $60,000 and $75,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Equal Opportunities Statement & Scam Disclaimer

EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.