Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales

Responsibilities

• Generate leads
• Build and expand networks continuously and establish connections to generate referrals for death and funeral arrangements using company tools, processes, and standards.
• Be responsible for a minimum of four hours of prospecting each day (eight-hour workday): approach families at events, do door-to-door visits, or assist in group seminars.
• Obtain referrals from families served by the locations by ensuring follow-up visits to families after the service.
• Build and maintain community and civic relationships.
• Explain and present the Personal Planning Network Dignity to families served and referred.
• Maintain and track activity levels to ensure productivity.
• Establish and maintain solid business relationships with families: build a connection with the family, resolve raised issues, and meet expressed needs, follow up.
• Respond to client inquiries promptly, respectfully, sensitively, and professionally.
• Support families during bereavement through acts of kindness.
• Establish relationships with families through listening, honest communication, and genuine concern.
• Develop an understanding of each family's unique needs and offer solutions that add value to them.
• Stay in touch with families to ensure satisfaction.
• Prepare for all appointments and perform all procedures with professionalism and attention to detail.
• Provide service beyond expectations to ensure satisfaction and lay the foundation for future sales based on long-term relationships.
• Build trust-based relationships to earn the right to ask for referrals.
• Earn the right to gain referrals to protect family members, friends, and relatives by clearly demonstrating the benefits of planning arrangements.

Requirements

• High school diploma or equivalent
• One to two years of college or an equivalent of education and experience
• One to two years of customer service or sales industry experience preferred

Qualifications

• Able to pass the Company’s internal presentation certification within thirty days of hire
• Able to work a number of evenings and/or weekends every month
• Able to drive frequently
• Able to obtain and maintain an insurance license if required by state/province law and as prescribed by each state board
• Flexible hours but, at times, must have the ability to work up to 12 hours in a day
• Able to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Pay

The estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: The position includes an hourly rate of 16.60$ as part of the total compensation structure.)