Connectivity Service Operations - Sr. Network Engineer

Key information

Date live: 06/18/2026
Business Area: GTIS
Area of Expertise: Technology
Contract: Permanent
Reference Code: JR-0000119135

About the role

Barclays Services Corp. seeks Connectivity Service Operations - Sr. Network Engineer in Whippany, NJ (multiple positions available):
- Responsible for managing Network Local Area Network/Wide Area Network/Metro Area Network infrastructure, Load balancer, Web proxies and Domain Name System appliances for the Barclays estate.
- Responsible for Incident, Problem and Change Management for critical and major incidents. React quickly to live systems errors and service problems to minimize downtime and restore service. Taking lead in technical communication and focus for root cause identification and implementation of permanent fix where necessary.
- Responsible for planning and implementation of minimal to significant changes based on the business requirement and maintenance activities in line with change management processes and governance.
- Work with regional and global counterparts, Product Engineering, Product Managers and Service Managers for input and to understand influence new solutions and the on boarding of new services.
- Ensure the integrity and stability of the production data network is maintained.
- Ensure accurate network infrastructure support documentation is maintained.
- Take responsibility for completing tasks, focusing on requirements and planning to meet stakeholder needs.
- Keep and update knowledge of the bank's Infrastructure Products and Services.
- May telecommute pursuant to company policies. [Hybrid role]

Responsibilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Qualifications

• Proven experience in managing Network Local Area Network/Wide Area Network/Metro Area Network infrastructure, Load balancer, Web proxies and Domain Name System appliances.
• Experience in Incident, Problem and Change Management for critical and major incidents.
• Knowledgeable in planning and implementing minimal to significant changes based on business requirements and maintenance activities.
• Strong collaboration and communication skills with regional and global counterparts, Product Engineering, Product Managers and Service Managers.
• Ability to maintain the integrity and stability of the production data network and ensure accurate network infrastructure support documentation.
• Knowledge of the bank's Infrastructure Products and Services.

Skills

• Technical proficiency in managing Network Local Area Network/Wide Area Network/Metro Area Network infrastructure, Load balancer, Web proxies and Domain Name System appliances.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills.
• Proficiency in monitoring tools and metrics.
• Ability to develop and maintain a knowledge base.
• Experience in automation and monitoring enhancements.

Benefits

• Competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
• Incentive award.

Pay

Minimum Salary: $158,875 per year
Maximum Salary: $160,000 per year

Schedule

This is a hybrid role.