Connection & Support Specialist

About the role

This is an in-person role located in Greater Hartford, CT. It is an ONSITE position.

Responsibilities

• Initiate and maintain active connections to all monitored sites at the start of each shift.
• Conduct hourly (or as-needed) checks on camera and sensor functionality, responding promptly and appropriately to any alarms or alerts.
• Maintain compliance with minimum staffing ratios and notify supervisors of shortages.
• Deploy staff as necessary to meet scheduled or emergency needs, including health, safety, behavior support, and teaching interactions.
• Evaluate alarm-related activity and contact on-site staff or emergency services when immediate danger is detected.
• Accurately log shift activities, system checks, staff actions, and individual’s concerns in accordance with documentation standards.
• Address connectivity or software issues using reconnection protocols and escalate unresolved issues to leadership.
• Support technology updates and configuration, review video footage for incidents, and notify leadership if footage must be saved.
• Collaborate with on-site teams to address consumer needs and maintain accurate records of issues and resolutions.
• Promote the safety, comfort, and rights of individuals served by responding to staff/consumer requests, using sound judgment during emergencies, and implementing security protocols.
• Remotely support daily living skills, hygiene, and independence through informal teaching and prompting.
• Assist in reducing maladaptive behaviors by promoting appropriate replacements and healthy behavioral practices.
• Provide or coordinate remote health support and emergency medical assistance.
• Observe and document medication administration per policy.
• Keep work area clean and organized during and after each shift.
• Perform other responsibilities as assigned based on operational needs.

Qualifications

• High school diploma/GED required.
• Bachelor’s degree in a human services, technology, or business field preferred.
• One to two years of prior experience working with people who have Intellectual/Developmental Disabilities, Traumatic Brain Injuries, Physical Disabilities, Frail and Elderly or similar preferred.
• The ability to communicate through verbal, video, and written mediums.
• Strong computer skills, specifically with Microsoft applications such as Outlook, OneDrive, Sharepoint, Word, and Excel, and the ability to quickly learn new systems for remote monitoring and documentation; knowledge of computers and excellent troubleshooting skills involving software.
• The ability to recognize natural teaching opportunities and prompt staff to act upon them.
• The ability to recognize maladaptive (sometimes aggressive) behaviors and provide solutions while maintaining calm and composure.
• Adaptability, patience, and ability to work in a team environment.
• Ability to arrive at work on time and work on-site.
• Ability to self-direct.
• Time management and follow-up skills with ability to plan, organize, and prioritize a large workload; and handle several tasks simultaneously and effectively.
• Ability to stay awake, alert, and make sound judgments to ensure the safety of remotely monitored populations.
• Ability to sit at a computer for long periods of time, monitoring screens.

Compensation and Benefits

• Competitive wage based on experience.
• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) plan with a defined contribution by Harc.
• Generous paid time off.
• Professional development opportunities.