Congressional Liaison Representative.

Duties

• Independently analyzes correspondence and requests for information, researches, works with the appropriate service areas to expedite actions, and responds or prepares written responses on behalf of the Regional Office Director for review and signature.
• Reviews and tracks inquiries.
• Evaluates problems and issues and recommends improvements to operations.
• Provides administrative guidance and support to veterans and their representatives.
• Defines administrative requirements for various VA and VBA benefit programs for veterans and veteran representatives.
• Reviews Veterans' documentation and determines which VA service area can best assist in resolving the issues.
• Coordinates with various areas of the VA and VBA to resolve bottleneck issues affecting the Veteran's inquiry.
• Monitors and maintains various databases to track inquiries and workloads.
• Creates detailed written correspondence based on the results from researching, reviewing program guidelines, fact-finding, and verifying the authenticity of submitted documentation.
• Prepares reports as required.
• Reviews all Congressional, White House, Secretary, and other special inquiries received by letter, fax, email, and telephone to determine the proper disposition of these inquiries.
• Responds to these inquiries by telephone, email, or in writing.
• Manages their workload for timely and accurate responses and ensures that the workload is appropriately documented and controlled, making day-to-day adjustments in accordance with established priorities.
• Maintains records of completed workload and prepares reports, as required.
• Keeps controls to ensure the timeliness standards are met.
• Discusses inquiries and VBA benefits with congressional aides as well as inquiries received from the Office of the Director, Veterans Service Center (VSC), and other Division Managers of the Regional Office (RO).
• Communicates with congressional constituents to explain the benefits and services available.
• Participates in briefings and training sessions for congressional staff members on VBA benefits.
• Represents the Regional Office at outreach events and may serve as a guest speaker and panelist.
• Reviews inquiries to determine the priority for addressing them. These include cases that are sensitive, volatile, or hardship-related, as well as long-standing unresolved issues and cases that concern or potential concern the media. The incumbent takes the initiative to resolve these cases prior to media involvement.

Work Schedule

Full-time, Monday–Friday, 7:30am–4:00pm. Compressed/Flexible schedules are not available.

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. This is not a virtual position.

Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a 1-year probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/08/2026.

Time-in-Grade Requirement: As a current Federal GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-09 or higher and the promotion potential of your current position must be at least None. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Minimum Qualification Requirement (GS-09 Grade Level): Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-07). Specialized Experience is defined as work that involves the developing, rating and appealing Veterans' benefits claims. Alternatively, specialized experience can be defined as researching and communicating the status of veterans' claims at their various stages in the process. Examples include:

• Counseling veterans, their dependents and their beneficiaries regarding their benefits
• Serving as a liaison between government personnel, representatives of business and industry, trade and professional associations, the media, or the public
• Analyzing claims and initiating action to obtain all required evidence to support the claim
• Conducting comprehensive discharge briefing to large groups

Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have: A master's or equivalent graduate degree in an accredited or pre-accredited college or university; OR 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree, if related.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is primarily sedentary, with periods of standing, walking, and minimal lifting (under 20 pounds).

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.