Congressional Liaison Representative.

This position is full time, Monday through Friday, 8:00 AM to 4:30 PM. Situational (ad-hoc) telework may be approved on a case-by-case basis with supervisory approval; routine or recurring telework is not authorized. The selectee is required to report to the official duty station each scheduled workday.

Responsibilities

• Reviews all Congressional, White House, Secretary, and other special inquiries received by letter and telephone.
• Responds to all inquiries by telephone or in writing.
• Researches and analyzes inquiries to determine the correct course of action.
• Discusses with management to determine the correct course of action.
• Provides information pertaining to services and benefits available to Veterans.
• Provides training for congressional staffers.
• Provides training to new employees regarding communication with Congressional Offices and special inquiries.
• Provides feedback and training on trends and issues presented by Congressional Staff.
• Develops and processes claims to assist in the completion of the inquiry.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to a background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must serve a 1-year probationary period during which fitness and whether continued employment advances the public interest will be evaluated.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/31/2026.

Time-in-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-09 position, you must have served 52 weeks at the GS-07 level. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Minimum Qualification Requirement:

• Specialized Experience (GS-09 Grade Level): Includes experience that demonstrates:
  • Explaining decisions made by the VA and communicating the reasons to the claimant for these decisions.
  • Preparing technical correspondence to veterans and their dependents providing benefit information, representation rights, and responses to miscellaneous inquiries.
  • Analyzing inquiries, researching issues involved, consulting with other federal, state, and local agencies as necessary, and preparing written replies or furnishing replies by telephone or other medium to stakeholders.
• Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have:
  • A master's or equivalent graduate degree with a major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology.
  • Or, 2 full years of progressively higher-level graduate education leading to such a degree.
• Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week.

Physical Requirements

The work is primarily sedentary, with periods of standing, walking, and minimal lifting (under 20 pounds).