Configuration Support Analyst – Support Services

Position Summary

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Duties And Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels
• Conduct scope assessment, gather requirements, and configure application solutions
• Execute change management procedures and validate configuration accuracy through workflow testing
• Troubleshoot software defects, for ongoing support activities post-implementation
• Deliver consultation on best practices and configuration standards across solutions
• Collaborate with internal stakeholders and participate in structured service delivery processes

Minimum Qualifications

• Two to four (2–4) years of client-facing or customer support experience
• Two (2) years supporting software applications
• Associate’s degree, bachelor’s degree, or relevant technical training preferred
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Preferred Qualifications

• Clinical or healthcare information technology experience, including Cerner or Oracle Health
• Experience with CCL, SQL, or related query languages

Pay

• Hourly range: $20.58 - $40.24 per hour
• Annual range: $42,800 - $83,700 per year
• May be eligible for equity

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation for salaried (non-overtime eligible) positions; Accrued Vacation for other eligible employees (13 days annually for first three years, 18 days annually for subsequent years, prorated for 20-34 hours/week; not eligible under 20 hours/week)
• 11 paid holidays
• Paid sick leave: 72 hours upon hire, refreshes each calendar year, unused balance carries over up to 112 hours maximum
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Schedule

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.