Configuration Support Analyst – Support Services

Position Summary

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Duties And Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels
• Conduct scope assessment, gather requirements, and configure application solutions
• Execute change management procedures and validate configuration accuracy through workflow testing
• Troubleshoot software defects, for ongoing support activities post-implementation
• Deliver consultation on best practices and configuration standards across solutions
• Collaborate with internal stakeholders and participate in structured service delivery processes

Minimum Qualifications

• Two to four (2–4) years of client-facing or customer support experience
• Two (2) years supporting software applications
• Associate’s degree, bachelor’s degree, or relevant technical training preferred
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Preferred Qualifications

• Clinical or healthcare information technology experience, including Cerner or Oracle Health
• Experience with CCL, SQL, or related query languages

Qualifications Disclaimer

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Hiring Range and Benefits

• US: Hiring Range in USD from $20.58 - $40.24 per hour; from: $42,800 - $83,700 per year.
• May be eligible for equity.
• Oracle offers a comprehensive benefits package which includes:
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care
• Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.