Configuration & Product Specialist

About the role

Vanguard EMS, Inc. is in the service business. Even with state-of-the-art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to serve our customers, suppliers, and the communities in which we live.

Responsibilities

• Manage transactions for customer NPI (New Product Introduction) process; collect and audit all needed information from customer
• Initiate NPIs and COs (Change Orders) in Agile
• Conduct NPI meetings to plan introduction of product
• Conduct first-article debrief and convert product to production status
• Receive and audit engineering change orders from customers
• Coordinate business analysis to determine best timing and potential impact of COs
• Coordinate effective implementation of COs and product phase-out process
• Issue and control Return Material Authorizations (RMAs) for warranty returns
• Issue, quote, coordinate, and control product projects for non-warranty
• Coordinate and communicate with customer regarding customer-owned equipment
• Establish and maintain master customer files
• Responsible for set-up and maintenance of all part, BOM (Bill of Materials), point-of-use, and product pricing data
• Cross-training in other accounting functions for role coverage and perform other duties as assigned

Requirements

• Advanced proficiency in computer systems, including Microsoft Excel (vlookups, etc.), Office, Outlook
• Good overall understanding of circuit board assembly manufacturing processes and systems
• Knowledge of Documentation Control and MRP (Material Requirements Planning) Systems
• Ability to work in a team environment with customer order management, buyers, and production personnel
• Good communication skills—both written and oral—for internal and customer communication
• Ability to make commitments and provide visibility of progress
• Positive attitude and ability to work well under deadlines in a dynamic work environment
• Service-orientation and ability to negotiate with customers and internally to provide excellent service

Qualifications

• High School Diploma, GED, or equivalent
• Previous customer service experience in a manufacturing environment (preferred)

Benefits

• Medical, Dental, and Vision coverage
• 401K with employer match
• Paid time off
• Paid holidays
• Profit sharing