Configuration Change Manager

Job Summary

Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services. Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation. Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.

Requirements

• Ability to obtain and maintain a Public Trust is required.
• An active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. Citizen without dual citizenship.
• Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.
• Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.
• Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.
• Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).
• Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.
• Experience supporting system onboarding and transition to operations, including documentation and process alignment.
• Experience developing and enforcing configuration baselines, governance controls, and audit practices.
• Experience supporting Agile frameworks, including PI planning and Release Train coordination.
• Ability to produce and maintain technical documentation, procedures, and reporting artifacts.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 8–12 years of experience in IT service management, configuration management, or change/release management roles.

Preferred Skills and Qualifications

• Experience supporting federal government environments.
• Familiarity with IT Systems Lifecycle and SELC frameworks.
• Experience supporting large-scale, multi-service enterprise environments.
• Strong understanding of CMDB design, governance, and data quality management.
• Experience working with ServiceNow or similar ITSM platforms.
• Ability to manage conflicting priorities and coordinate across multiple service areas.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience driving continuous process improvement initiatives in ITSM environments.
• SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations.

Benefits

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Pay

Minimum Salary: $100,000.00
Maximum Salary: $150,000.00