Configuration/Change Management Specialist - U.S. Citizenship Required

About the Role

ZenPoint Solutions is seeking a Configuration / Change Management (C/CM) Specialist to be responsible for all configuration and change management operations within the hybrid VPC and global network infrastructure for a federal customer using the ITIL framework. This position is contingent upon successful award of a government contract and subsequent government approval.

Responsibilities

• Maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
• Use automated discovery methods to reconcile configuration updates with established baselines.
• Record, track, and monitor all CIs, settings, and component changes within the C/CM system; maintain logical and physical models of service area devices, site topology, and their relationships to ensure accurate, up-to-date configuration records.
• Apply automated master data management techniques to reconcile manual updates and network discovery results with the configuration baseline, ensuring data integrity and consistency across all C/CM tools and activities.
• Develop, update, and maintain comprehensive baseline documentation for all systems and applications (e.g., designs, build procedures, test reports), alongside standardized SOPs and best practices for C/CM activities.
• Manage the end-to-end change management process by preparing, submitting, and presenting change requests—including impact/risk assessments and implementation plans—to the Enterprise Change Board (ECB), and execute emergency change procedures for critical issues when expedited approval is required.
• Conduct ongoing assessments and periodic audits of configuration items, baselines, and the computing environment to ensure strict compliance with established C/CM plans, department requirements, and operational standards.
• Conduct post-implementation reviews to validate successful deployments and identify lessons learned; provide regular C/CM reporting, including metrics on change success rates, configuration compliance, and baseline drift.

Requirements

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 5+ years of professional experience
• Bachelor's in IT or related field
• ITIL 4 Foundation Certification

Preferred Qualifications

• COMP TIA Sec + Certification

Pay

The salary range for this position is $95,000 - $105,000 and will be commensurate with experience.

Benefits

• Health, dental, and vision insurance
• Group and voluntary life insurance
• Short-term and long-term disability insurance
• 401(k)-retirement plan with company matching contributions
• Flexible spending accounts for medical and dependent care costs on a pre-tax basis
• Generous paid leave policy, including federal holidays
• Professional development opportunities
• Tuition assistance program