Configuration Center Intern

About the role

The Configuration Center Technician is responsible for the provisioning and medium-complexity configuration of various IT devices (PCs, tablets, printers, etc.) by following written work instructions and quality control documents in support of MCPC clients. This position may also complete repair and disposition work, including end-of-lease processing, data erasure, rebuilds, and scrapping according to customer requirements.

Responsibilities

• Provision, configure, and repair IT devices according to detailed written work instructions for deployment or processing.
• Follow established procedures for performing data destruction on IT devices.
• Unbox, re-box, and process equipment for shipping.
• Clean, test, and inspect IT devices.
• Work with immediate Supervisor or Lead to resolve high-complexity technical issues encountered during IT device processing.
• Work with Config Center leadership to resolve complex technical issues that may occur.
• Other duties as assigned.

Key Outcomes

• Accurately provisions and configures IT devices in accordance with client work instructions, SOWs, and QC requirements, delivering right-first-time builds within established turnaround times.
• Consistently produces work that passes internal QC and 3rd-party QC inspections while ensuring full compliance with data destruction procedures and maintaining accurate documentation and asset records.
• Executes unboxing, cleaning, testing, re-boxing, and shipping preparation accurately while maintaining an organized, safe, and audit-ready workspace that supports throughput targets.
• Works effectively with Supervisors, Leads, and peers by communicating blockers, risks, and variances promptly and contributing to team problem-solving efforts.
• Demonstrates consistent attendance, punctuality, policy compliance, and a professional, team-focused approach to all assigned responsibilities.

Requirements

• Proficiency in using various forms of technology such as laptops, tablets, and desktops.
• Proficiency in using hand tools and small machinery.
• Demonstrated organization, time-management, and communication skills.

Preferred Qualifications

• Experience working in a fast-paced, detail-oriented environment.
• Previous experience in medical device assembly or a similar field.
• Proficient in creating and improving documentation such as work instructions.

Physical Requirements

• Lifting requirements of up to 35 lbs.
• Vision must be adequate under strong light.
• May require standing for long periods and handling small components.

About Us

At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to clients requires providing quality people to excel at exceeding expectations.

The MCPC employee experience is built on collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional development. Team members are encouraged to bring unique perspectives and ideas to the table. Join a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment.

MCPC is headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA. We have a longstanding culture of giving back to the communities we serve.

What We Do

• Endpoint Lifecycle Management Advisory Services – MCPC is the go-to resource for all client end-user device procurement and service needs, addressing tactical pain points to provide a seamless and secure environment.
• Configuration and Integration – Custom solutions that fit within a client’s endpoint environment, ensuring new devices meet requirements and are ready for deployment on day one.
• IT Supply Chain – Expert-level supply chain services to help clients assemble, secure, manage, and deliver desk-ready IT inventory.
• Managed Deployment – Coordination of experienced IT technicians to ensure clients’ devices, servers, data, and more are securely delivered, protected, and supported.
• Secure Technology Asset Disposition – Allows clients to remove old or outdated devices from their environment. Our facility erases all data to Department of Defense standards and provides reverse logistics to determine whether devices can be repurposed, recycled, or disposed of properly.