Configuration Analyst

Job Summary

The IT HR & Culture Services team is seeking a Configuration Analyst I to support the design, configuration, and optimization of enterprise HCM systems, with a primary focus on SAP SuccessFactors.

Job Functions

• Collaborate with Information Technology, HR, business leaders, and third-party vendors to assist in designing, implementing, and sustaining scalable HCM solutions that align with enterprise priorities and operational needs.
• Support SuccessFactors configuration and provide functional and technical assistance in Employee Central and related modules, including Compensation, Recruiting, Learning, Performance, and Onboarding.
• Affirmatively assist in configuring and maintaining SuccessFactors modules, helping ensure optimal system performance, data integrity, and alignment with business requirements.
• Assist in designing, building, and managing integrations using SAP Integration Center and middleware platforms, supporting reliable data flow across systems and minimizing downstream risk.
• Affirmatively assist with translating business requirements into technical configurations, including workflows, business rules, calculated fields, and role-based permissions.
• Affirmatively assist with mass data uploads, data transformations, and validation processes, helping ensure accuracy, consistency, and compliance with data governance standards.
• Affirmatively assist with identifying and implementing system enhancements, automation opportunities, and process improvements to increase efficiency, scalability, and user adoption.
• Affirmatively utilize AI-driven tools and analytics to help streamline HR processes, automate repetitive tasks, and generate insights that support strategic and operational decision-making.
• Affirmatively monitor system performance and assist with resolving issues, providing application support and root cause analysis to minimize disruption and improve reliability.
• Affirmatively stay informed about emerging HR technologies, AI capabilities, and SuccessFactors releases; help evaluate and recommend enhancements that improve functionality, user experience, and business outcomes.
• Affirmatively contribute to a culture of continuous improvement and innovation by assisting with new capabilities, challenging legacy processes, and supporting the adoption of modern solutions.
• Affirmatively participate in enterprise initiatives and cross-functional projects, supporting broader organizational goals and advancing HR technology capabilities.

Experience & Qualifications

• Bachelor's Degree in Business or Computer Science, MIS or Business or equivalent experience and/or certification.
• 1–3 years of business analysis or configuration experience supporting HR technology solutions, with a strong emphasis on SAP SuccessFactors.
• 1–2 years hands-on experience implementing and/or supporting at least one of the following SuccessFactors modules or similar HCM platforms in a production environment: Compensation, Learning Management (LMS), Performance Management / Goal Management, Onboarding, Recruiting Management (RCM).
• Experience eliciting requirements, creating system design documentation, business process diagrams, configuring system solutions, testing changes, and supporting post–go-live activities.
• Experience with testing automation solutions such as Tricentis Tosca, AI platforms such as SAP Joule, Microsoft Copilot, and ChatGPT.
• Experience working collaboratively with functional partners, vendors, and technical teams to deliver system enhancements and process improvements.

Hard Skills

• 1–2 years of experience configuring, implementing, and supporting SuccessFactors Employee Central.
• 1 year of experience supporting or configuring one or more of the following SuccessFactors modules: Compensation, Learning Management (LMS), Performance Management / Goal Management, Onboarding, Recruiting Management (RCM).
• Working Knowledge Of SAP SuccessFactors role-based permissions.
• Experience with Data imports/exports, basic reporting, analytics, and tenant management.
• Familiarity With SQL and basic data analysis concepts (read/query-level understanding).
• Interfaces, production support, and issue triage.
• Workflow and business process automation within SuccessFactors.
• Exposure to integration or middleware tools such as SAP PI/PO, CPI (HCI), or Boomi is a plus, but not required.
• Ability to follow established design standards while contributing to solution improvements and documentation.

Soft Skills

• Strong problem assessment and analytical skills.
• Ability to think about the big picture and navigate ambiguous environments.
• Ability to work within resource and time constraints.
• Ability to manage high-volume of emails per day while meeting SLAs and documenting work.
• Ability to manage competing priorities with deadlines.
• Excellent verbal and written communication skills.

Work Environment

Local candidates in the Oklahoma City and surrounding areas preferred. Remote candidates will be considered but must be onsite in the Oklahoma City Corporate Offices as required. Prolonged sitting, some bending and stooping.