Conference and Event Manager

About Us

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

What You'll Do

• Lead and support the Conference & Event Coordination Team, creating a positive, customer-focused and high-performing culture.
• Conduct regular team check-ins, coaching and supporting team development.
• Ensure enquiries are managed professionally, accurately and within agreed response standards.
• Maintain enquiry quality, conversion performance and service standards, identifying opportunities for continuous improvement.
• Plan team resources to ensure effective workload management and operational efficiency.
• Lead weekly function sheet meetings and coordinate communication between commercial and operational teams.
• Build strong relationships across Operations, Finance, Revenue and key stakeholders.
• Work closely with the Head of Revenue to support venue utilisation, customer satisfaction and commercial performance.
• Lead engagement with large, complex and high-profile event enquiries and VIP clients.
• Conduct venue show rounds, customer appointments and event review meetings to maximise conversion and ensure successful event delivery.

About You

• Experience within a conference, events, hospitality or customer-facing commercial environment.
• Previous experience leading, coaching or supporting colleagues.
• Excellent communication and relationship-building skills.
• Strong organisational and planning abilities.
• The confidence to work with multiple departments and stakeholders.
• A customer-first mindset with strong attention to detail.
• Commercial awareness and an understanding of sales conversion and customer experience.
• The ability to remain calm and effective when managing multiple priorities.

Benefits

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal on shift
• Free car parking
• Enrolment into company pension scheme

Pay

£33,000 - £35,000 per annum, depending on experience.

Schedule

Full time 37.5 hours per week.