Conference and Banquet Service Attendant

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Banquet Houseperson Location Property-based Department Banquet Property, if applicable N/A FLSA Non-Exempt Direct Supervisor Banquet Manager Job Overview The Banquet Houseperson is responsible for the setup, maintenance, and breakdown of banquet and meeting spaces to ensure successful event execution. This role prepares event areas according to specifications, maintains cleanliness and organization throughout functions, and provides support to banquet staff and guests as needed. The Banquet Houseperson plays a critical role in ensuring all equipment, room arrangements, and service areas are properly prepared and maintained. This position operates in a fast-paced event environment requiring physical activity, attention to detail, and responsiveness to changing event needs. Work is performed both indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and cleaning chemicals. Success in this role requires strong organizational skills, teamwork, and a proactive approach to event support. Job Responsibilities Event Setup & Breakdown Set up banquet rooms and meeting spaces according to event orders and specificationsArrange tables, chairs, linens, and equipment for eventsBreak down rooms and restore spaces following event completionEnsure proper placement of centerpieces, table settings, and décor elements Room Preparation & Maintenance Drape tables, set silverware, fold napkins, and prepare meeting spaces as requiredEnsure all equipment is in proper working condition and report any defectsMaintain cleanliness and organization of banquet, meeting, and conference areasFollow established cleaning schedules for all event spaces Guest Support & Service Assistance Provide courteous and professional assistance to guests during eventsReplenish beverages, including water service, and maintain stocked meeting roomsRespond promptly to guest requests and assist with minor service needsExercise good judgment in handling guest concerns and escalate when necessary Inventory & Equipment Coordination Anticipate equipment and supply needs based on event ordersEnsure meeting rooms are stocked with clean glassware and necessary suppliesAssist in organizing and maintaining storerooms and back-of-house areasClean and organize back halls and storage areas after event Safety, Cleanliness & Compliance Comply with all hotel safety, fire, and health regulationsMaintain clean and hazard-free workspaces throughout eventsProperly handle cleaning chemicals and equipmentSupport adherence to company policies and operational standards Team Support & Communication Attend pre-shift meetings and remain informed of event requirementsCommunicate effectively with banquet team and managementSupport other food and beverage roles as needed to ensure successful event execution Job Requirements Education: High school diploma or equivalent required. Experience: Prior experience in banquet setup, hospitality, or a related field preferred. Skills And Abilities Strong organizational and multitasking skillsAbility to work efficiently under pressure in a fast-paced environmentGood judgment and problem-solving skills in guest service situationsStrong attention to detail in room setup and cleanliness standardsAbility to anticipate needs and proactively prepare event spacesEffective communication and teamwork skillsAbility to maintain cleanliness and organization at all timesStrong reliability and work ethic Certifications: None required. Travel required: No regular travel required. Physical Requirements Constant standing; frequent walking, pushing/pulling, and manual dexterityOccasional sitting, bending, and balancingFrequent lifting/carrying up to 70 lbs.Ability to work continuously during event setup and service periodsAbility to navigate indoor and outdoor event spaces, including uneven surfaces This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.