Condition Monitoring Analyst

About the role

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power and protect our world. Come grow your career - See what opportunities await today! Summary: The Condition Monitoring Analyst monitors machine health and manages the repair of earthmoving fleets with the intent of achieving the lowest cost of ownership and highest uptime. Responsible for analyzing and assembling condition monitoring data and making the appropriate repair or operation recommendations.

Responsibilities

• Performs condition monitoring on customer equipment which includes reviewing Scheduled Oil Samples (SOS), inspections, and telematics data such as fault codes and utilization.
• Communicates service recommendations to customers and emergency recommendations (high-level machine alerts).
• Prepares a comprehensive report or recommendation of fleet health and utilization upon request and summarizes data analysis results in clear and easy-to-understand written reports and visualizations to be presented both internally and externally.
• Collaborates with all areas of the dealership to share information and utilize resources to resolve issues or perform services for the customer.
• Uses software such as ServiceLink, Equipment Link, Microsoft, and Canam’s CMP to analyze, assemble data, and extract customer and equipment history.
• Creates opportunities for Product Support Sales Representatives (PSSR), Inside Sales reps, and the ACAM by keeping Servicelink up to date.
• Performs all other duties as assigned.

Requirements

• An associate’s degree in place of experience.
• Three to five years of customer service experience preferred.
• Three years of related equipment health experience is required.
• Must have strong communication skills, both verbal and written.
• Ideal candidates should be highly detail-oriented.
• Must be comfortable working in groups, and alone, as well as comfortable presenting.
• Strong ability to multitask.

Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Three different Health Insurance options, including an HSA health insurance option with a zero employee payroll contribution and an employer contribution of $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.

Pay

• Base pay plus annual bonus potential.
• Company SuccessShare bonuses.