Concur Administrator (Remote)

About the role

Globe Life is looking for a remote Concur Administrator to manage the SAP Concur platform for travel and expense (T&E) processing across a multi-site organization.

Responsibilities

• Oversee the T&E process in Concur and work cross-functionally across the organization.
• Manage and monitor Concur user profiles, including adding new users, maintaining changes, deactivations, and terminating previous users as needed.
• Troubleshoot technical user errors and field user questions regarding set-up and payment inquiries.
• Process travel and expenses in Concur while ensuring compliance with company T&E policies.
• Serve as the point person for end users, assisting with inquiries and following up on requests or issues in a timely manner.
• Manage incoming payment inquiries in a timely manner.
• Interface with the company user base to ensure corporate policy is maintained.
• Address all user questions related to T&E process and tool functionality.
• Provide excellent customer service across the organization.
• Identify process improvements for the T&E program.
• Proactively reach out to key users/groups for training and communication.
• Partner with the human resources department to enforce clearly defined standard operating procedures for Concur administration.
• Streamline processes and manage communication within the business for effective control.
• Implement procedures for Concur travel expense and purchasing credit card management and administration in compliance with company policies.
• Establish clearly defined standard operating procedures for Concur administration, including collaboration with Concur and third-party management personnel.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or a related field.
• 3–5 years of functional and technical expertise managing end-to-end enterprise travel and expense programs using SAP Concur, including technical knowledge of system configuration, integrations, and data transfers across financial systems.
• Experience with Concur Expense Management tools and/or other Financial Systems.
• Strong knowledge of business rules and the ability to modify them to achieve desired outcomes.
• Proficiency in Microsoft Office Suite.
• Strong communication, problem-solving, and organizational skills with the ability to thrive in a fast-paced, detail-oriented environment.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help employees welcome new additions.
• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for visits to Globe Life Field.