Concierge / Valet Dispatch PM

Responsibilities

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
• Process and deliver messages for guests.
• Retrieve mail, small packages and facsimiles for guests as requested.
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests.
• Respond to special requests for services including, but not limited to, dentists, doctors, childcare, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Register VIP guests, as needed.
• Promote Company marketing programs and distribute printed materials, as needed.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience preferred.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Excellent communication skills, both verbal and written.
• Knowledge of local area attractions and events.
• Basic computer skills, including Microsoft Office.

Benefits

• Free Lunch
• Free Health Club Membership
• Discounted travel program benefits for team members and their family

Schedule

• Full-time seasonal position
• PM shift required
• Holidays and weekends required