Concierge Supervisor (Luxury High Rise Multi Family)

Job Overview

The Lead Concierge is a key member of the property management team, providing supervision of the Concierge team and developing and overseeing any community activities, including participatory and spectator events. This individual will build and foster professional relationships with residents. The Lead Concierge works independently and with minimal oversight, providing direction to the Concierge department while supporting the on-site management office with a variety of administrative initiatives.

Responsibilities

• Helps to manage the Guest Suite and Common area reservations.
• Suggest and update community policies and procedures.
• Collects forms, deposits, fees, insurance requirements, etc., for each.
• Works with and responds to both resident and Board of Director goals as they relate to the amenity rooms and community involvement/engagement.
• Attends committee, staff and other meetings as required.
• Provides training of all new-hire Concierge and supervision of the Concierge team.
• Keeps track of activity logs for shift, incident reports for the Manager’s review.
• Coordinates weekly schedule and reviews any/all vacation and day off requests to Manager for approval in advance.
• Demonstrates excellent customer service, communication and time management skills.
• Provides concierge services to residents including but not limited to: dry cleaning and package delivery.
• Responds to emergency situations in a timely and efficient manner.
• Maintains logs, records and forms.
• Resolves and follows up on all complaints/issues.
• Fulfills safety procedures and maintains a safe work environment.
• Helps the Manager with any special requests, i.e. administrative work, mailings, etc.
• Aids in administrative tasks both in the Front and Back of House as requested.
• May be assigned other duties by management.

Qualifications

• The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning.
• Excellent communication skills, including verbal, written and platform speaking are a requirement.
• Ability to interact and build relationships with adults of all ages.
• Strong working knowledge of customer service principles and practices.
• Customer relationship-development and client retention experience a plus.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people.
• Must possess strong organization skills with the ability to effectively manage multiple and competing priorities.
• Must be able to work independently with minimal supervision.
• Solid time management skills required.
• Highest level of integrity and ethics.
• Highly organized and possesses excellent communication skills, including verbal, written and platform speaking.
• Minimum 5 years- experience in program development including assessing, designing and implementing vocational, emotional, social, physical, and intellectual programs.
• Experience/Knowledge: Two (2) to three (3) years of high-end/luxury hospitality or property management experience preferred.
• Computer literacy: Proficient use of Microsoft Office, basic command of information system hardware/software is preferred.