Concierge Spa-Part Time (Caesars Atlantic City)

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.

Responsibilities

• Consistently demonstrate superior customer service skills by maintaining professionalism, friendliness, sophistication, and confidence.
• Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next.
• Be ready to serve and informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipate needs and provide fast, flawless service.
• Check for satisfaction and effectively resolve guest issues when they exist.
• Handle daily operations of the front desk, including efficiently booking spa appointments and addressing guests’ requests and questions in a professional manner.
• Manage cash, credit cards, gift certificates, comps, and room charge transactions for services and retail products.
• Recommend and up-sell services and products that fit the guests’ needs.
• Articulate spa and salon offerings, their benefits, and convert inquiries into booked appointments.
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Demonstrate respect, sensitivity, and concern for guests’ needs in a professional manner.
• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
• Keep a clean, safe, stocked, and well-organized work area.
• Follow proper opening and closing procedures, including opening and closing the spa and salon in the absence of a supervisor or manager if needed.
• Assist in the training of new employees.
• Communicate all policies and procedures in a positive manner.
• Perform various administrative functions and other duties as assigned.
• Provide a warm farewell and thank guests for visiting.

Requirements

• High school diploma or equivalent preferred.
• Previous call center or reservation booking experience preferred.
• Prior experience in a Health Spa environment preferred.
• Team player with strong organizational, customer service, and interpersonal skills.
• Able to handle multiple duties at once.
• Available to work varied hours and shifts.

Pay

$18.00 per hour