Concierge Security Monitor Associate

About the role

As a Concierge Security Officer, you will build meaningful connections and provide high‑focus customer service while working with people on all shifts in environments such as office towers, hotels, shopping centers, etc. The role is based in Shepherdsville, KY. GardaWorld Security is the only guarding security company certified by Great Place to Work, and 26% of corporate employees started as frontline workers.

Responsibilities

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications

• Authorized to work in the U.S.
• High School Diploma or GED
• Ability to pass an extensive screening process

Skills

• Exceptional customer service skills
• Proficient in basic phone & computer skills
• Security, Military, or Law Enforcement experience (preferred)
• State license if required

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Pay

Competitive hourly wage of $17.50/hr (DailyPay is available for GardaWorld employees!)

Schedule

Open availability to work multiple shifts including nights, weekends, and holidays