Concierge Receptionist/Legal Assistant

Responsibilities

• Serve as the first point of contact for clients, guests, and vendors, providing a warm, welcoming, and professional experience.
• Deliver a five-star hospitality experience by greeting visitors, offering refreshments, and ensuring clients feel comfortable throughout their visit.
• Answer and direct incoming calls using a multi-line phone system while providing exceptional customer service.
• Cookinate conference room scheduling and communicate effectively with attorneys and staff to ensure seamless meeting logistics.
• Prepare meeting rooms with appropriate technology, presentation materials, refreshments, and other necessary amenities.
• Order catering and coordinate food, beverages, and meeting setup and cleanup.
• Maintain the appearance and organization of the reception area, conference rooms, breakroom, and other shared spaces to ensure they remain client-ready at all times.
• Provide administrative support to attorneys and legal professionals, including document preparation, correspondence, expense reports, scheduling, trial preparation support, and workbook assembly.
• Upload, organize, and maintain legal documents within iManage and other firm systems.
• Assist with electronic and physical file management, including file organization, closing, thinning, and coordinating off-site storage through Iron Mountain.
• Order and maintain office supplies and assist with general office operations.
• Provide support for firm events, meetings, and special projects as needed.
• Perform additional administrative and operational duties as assigned.

Skills/Experience

• High energy and genuine enthusiasm for achieving five-star internal and external client service, with a spirit to serve.
• Demonstrate the ability to think strategically, anticipate work needs and find solutions to overcome obstacles independently.
• Tech-savvy with the ability to learn new systems and processes quickly.
• Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization.
• Well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.
• Excellent time management skills.
• Strong attention to detail.
• Ability to work independently and in a team setting.
• Friendly and welcoming attitude.
• Ability to troubleshoot and proactively find solutions to overcome obstacles.
• Ability to multi-task and work within deadlines.
• Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands.
• Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude.

Requirements

• 1–3 years of experience in a receptionist, legal assistant, administrative assistant, or professional office environment preferred; entry-level candidates with exceptional customer service experience are encouraged to apply.
• Experience in a law firm or other professional services environment is preferred.
• Associate degree or coursework in Legal Studies, Business Administration, or a related field is a plus, but not required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams).
• Comfortable using document management systems and video conferencing platforms such as Microsoft Teams and Zoom.
• Ability to work occasional evenings or weekends in support of firm events or business needs.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer, including drafting documents, managing case files, and conducting legal research.
• Frequent use of hands and fingers for typing, data entry, and handling physical and electronic documents.
• Ability to read, review, and organize large volumes of written material in both paper and digital formats.
• Effective verbal and written communication skills for interaction with attorneys, clients, courts, and third parties, including the ability to speak clearly and hear adequately in person and via phone/video.
• Occasional standing, walking, bending, kneeling, or reaching to retrieve or file documents.
• Ability to lift and carry files, boxes, or office materials up to approximately 15-20 pounds on an occasional basis.
• Ability to manage multiple tasks and maintain attention to detail for extended periods, particularly when reviewing legal documents and deadlines.
• Ability to travel locally, if required, for court filings, record retrieval, or client-related tasks.

Benefits

Saxton & Stump offers a competitive salary, as well as a comprehensive benefits package, including medical, dental, and vision insurance (which start day one of employment), a 401k plan, and the opportunity for professional growth.