Concierge/Patient Representative - Wyandanch

About the role

Sun River Health is a Federally Qualified, Non-Profit Health Center seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site. The ideal candidate will provide patient-centered care and facilitate patient access to services.

Responsibilities

• Maintains orderly flow of patients to services and place patients in paperwork during registration process
• Observe patient behavior and informs Management if patients become disruptive
• Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)
• Absorbs other facility staff as requested
• Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden
• Properly record outside visitors in log
• Assists with Health Center supplies deliveries
• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
• Communicates effectively with team members and patients all aspects of service
• Responsible for telephone and mail contact with patients
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee

Requirements

Bilingual Spanish is preferred

Qualifications

• High school diploma/GED
• 0-2 years of work-related experience

Skills

• Excellent communication skills
• Ability to maintain a calm demeanor in stressful situations
• Knowledge of health center operations and procedures

Benefits

Not specified

Pay

$20.00 - $23.13 per hour

Schedule

Full-time