Concierge Patient Care Coordinator

About the Role

The Member Experience Coordinator (MEC) is the initial point of contact for our clients (patients) and their primary role is to ensure our patients have an exceptional 5-star experience. This position is administrative in nature, with some emphasis in helping to facilitate the sales process, supporting our Program Consultants, and establishing/maintaining vendor contracts and building management needs. The MEC is responsible for tracking and scheduling consultations, follow-up appointments, meeting with Center physicians, Performance Health Coaches (PHCs), and clients, answering phones, emails/texts, ordering patient lunches, and assisting in the closing-out of consultations to deliver a seamless client experience.

Responsibilities

Clinical Responsibilities

• Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
• Complete program close/conversion process and any changes as needed per the center physician
• Receive and process all orders from patients, including prescriptions, over-the-counter (OTCs), and nutraceuticals
• Maintain calendar appointments in accordance with the center team
• Coordinate office maintenance, including arranging repairs, managing vendor compliance, handling pick-ups/deliveries, and ordering/refilling office supplies (e.g., patient snacks, restroom supplies)
• Ensure the office is presentable at all times, including light housekeeping duties
• Track consultations and take appropriate action when there is no response
• Perform administrative tasks such as scanning, filing, data entry, and answering phones
• Schedule lab reviews and patient follow-ups virtually and/or in-person
• Work with physicians and PHCs to process program closes
• Educate patients by providing medication and diet information and instructions, answering questions in conjunction with physicians and PHCs
• Complete records by documenting patient examination, treatment, and test results
• Update job knowledge through educational opportunities, professional publications, and networking
• Handle medications, including counting, recording doses, and explaining usage

Sales/Retail Responsibilities

• Assist in the facilitation of cross-selling and upselling additional services, including referrals (friends & family sales)
• Support Center Key Performance Indicators (KPIs) related to sales and retail
• Ensure the assigned center exceeds sales targets through direct oversight, selling, and education
• Collaborate with cross-functional teams to develop and execute business strategies
• Lead the team in implementing corporate initiatives while delivering a positive client experience
• Optimize in-store merchandising and brand presentation, conduct inventory checks, and escalate issues to leadership
• Meet regularly with leadership to review center performance and strategize on sales/retail objectives
• Lead the team to deliver a compelling client experience

Other administrative duties as assigned. Regular and reliable attendance is an essential function of the job.

Requirements

• A relationship builder with high emotional intelligence (EQ) and strong collaboration and communication skills
• Self-starter mentality with a hands-on approach to making tangible impacts
• Relentless focus on optimization and goal achievement (entrepreneurial spirit)
• Familiarity with HIPAA compliance and healthcare best practices (preferred)
• Strong judgment, work ethic, professionalism, and integrity
• Understanding of basic math functions (division, multiplication, percentages)
• Punctual attendance and ensures work responsibilities are covered when absent
• Demonstrated accuracy and thoroughness in task execution

Qualifications

• High School diploma or GED
• 2+ years of client and/or patient-facing experience in sales, retail, or service industries, with administrative or operational support responsibilities
• 2+ years of outpatient healthcare setting experience preferred
• Ability to maintain strict confidentiality regarding sensitive patient and proprietary information
• Certified Medical Assistant (CMA) certification is preferred
• Professional, neat, and well-groomed appearance
• Commitment to valuing diversity and contributing to an inclusive work environment

Benefits

• 100% employer-paid employee medical, dental, vision, short-term disability, and life insurance/AD&D for eligible employees
• Voluntary health benefits (life insurance, critical illness, and accident coverage)
• Health Savings Account (HSA) with company contributions
• Employee Assistance Plan (EAP)
• Worldwide Emergency Travel Assistance Program
• Paid vacation, sick leave, bereavement, and jury duty for eligible employees
• 10 paid holidays annually
• Education assistance program
• Employee Referral Program
• Paid volunteer time off and team events
• Generous 401(k) company match
• Gym dues reimbursement
• Employee discounts

About Cenegenics

Cenegenics is the global leader in longevity and performance medicine, transforming human health across 5 continents for nearly 30 years. Since 1997, we have pioneered a proactive healthcare model focused on optimization, prevention, and performance. Our physician-led care combines advanced diagnostics, precision medicine, data-driven protocols, AI, and personalized coaching to deliver measurable health outcomes. By integrating nutrition, fitness, lifestyle, and medical optimization, we help members take control of their healthspan and unlock their full potential.

We are building one of the most recognized brands in longevity medicine, creating the platform, technology, clinical infrastructure, and talent network that will define the next generation of healthcare. Our team consists of ambitious, mission-driven builders who are passionate about challenging conventional healthcare and helping people live better, longer, stronger lives.

Values

• Family: We take care of one another and help each other perform at our best.
• Possibilities: We make the impossible possible for our members.
• Excellence: We do everything right—consistently.
• Integrity: We speak up and do the right thing.
• Collaboration: New ideas are best actioned together.
• Diversity: Different backgrounds and perspectives better everything we do.
• Innovation: Out-of-the-box thinking happens every day here.