Concierge Care Coordinator

About the Role

Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. We are redefining the doctor-patient relationship. Central to our care model are Concierge Care Coordinators who manage the patient journey through scheduling, membership services, communication, and more.

Our Concierge Care Coordinator acts as a personal healthcare advocate to a defined group of member patients, ensuring every aspect of a patient's healthcare journey is seamless and stress-free. This position is ideal for someone who thrives in a service-focused, detail-driven environment where personalized care and precision intersect.

Responsibilities

Patient Experience and Relationship Management

• Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
• Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
• Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
• Handle all interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
• Represent the Marquis MD brand through polished communication, appearance, and demeanor.

Operational Coordination

• Manage the daily scheduling of physicians and patient appointments to optimize flow and ensure same-day access for members.
• Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
• Support membership renewals, onboarding, and engagement efforts across all tiers.
• Maintain accurate and organized documentation to ensure operational efficiency and compliance.
• Collaborate with clinical, administrative, and leadership teams to uphold the highest standards of care and service delivery.

Communication and Support

• Serve as a trusted bridge between patients and providers, ensuring clarity, consistency, and empathy in every exchange.
• Proactively follow up on patient inquiries, test results, and treatment plans.
• Assist with patient education materials, care reminders, and personalized outreach.
• Escalate urgent concerns appropriately while maintaining a calm, solution-oriented approach.

Requirements

• Bachelor's degree or equivalent experience in healthcare.
• Experience in patient services, concierge medicine, or similar healthcare environments.
• Strong organizational skills with exceptional attention to detail.
• Outstanding verbal and written communication skills.
• Proven ability to manage sensitive information with discretion and professionalism.
• High level of emotional intelligence, adaptability, and poise under pressure.

Key Attributes

• Naturally polished and patient-focused with a genuine passion for service excellence.
• Calm, confident, and composed in fast-paced or complex situations.
• A team player who thrives on collaboration and mutual respect.
• Able to think ahead, anticipate needs, and remove friction from the patient journey.
• Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.