Patient Concierge Coordinator

About the role

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Responsibilities

• Management of employer-based surgery referrals
• Collection of external medical records
• Patient education and evaluation
• Weekly updates on referral status
• Face‑to‑face navigation of patients to all bundled appointments
• 24/7 coverage for the patient population
• Coordinate and implement complex arrival and discharge plans using company and community‑based services
• Conducts management of received referrals, collects all data required to retrieve outside medical records and illustrates all next steps in the Center of Excellence (COE) referral process to the patient on an ongoing basis
• Identifies and provides helpful resources to patients and caregivers while under the bundled episode of care
• Escorts patients and caregivers to pre‑op surgery and post‑op visit
• Documents and communicates critical medical information to the medical team and maintains patient records accurately
• Provides exceptional customer service to patients
• Utilizes management resources effectively to connect with clinical team members or assist with patient’s needs
• Participates in on‑call rotation when required
• Contacts patients within 24