Concierge (Part-Time) | High-Rise Residential - Downtown Fort Worth
About the role
We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment. As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.
Responsibilities
- Provide warm, professional service to residents, guests, and vendors
- Manage building access and guest/vendor check-ins
- Assist residents with questions, requests, and coordination of authorized vendor access
- Maintain confidentiality and uphold resident privacy at all times
- Respond effectively to resident concerns and emergency situations, escalating when needed
- Log daily activity, packages, and deliveries accurately in BuildingLink
- Contribute ideas to enhance services and improve the resident experience
- Support resident relations through timely follow-up and issue resolution
Requirements
Education & Experience: High school diploma or equivalent required; prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.
What You Need To Succeed: Strong customer service and hospitality knowledge, ideally in a luxury environment; excellent communication and interpersonal skills; high attention to detail and ability to multitask independently; comfort using technology such as email and concierge or property management systems; professional judgment, discretion, and a calm, solution-oriented mindset; flexibility to work varying schedules, including weekends and holidays.
Schedule
Part-Time | 2 schedules available: Saturday and Sunday: 7:00 am - 3:00 pm; Thursday, Friday, Saturday: 3:00 pm - 11:00 pm.