Central Market (Fort Worth) Curbside Shopper - Part time

Responsibilities

Job Summary: As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non‑Perishable eCommerce merchandise areas are clean and free of debris.

• Packages, transports, and loads groceries and merchandise from the store to the Customer’s vehicle.
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry‑storage holding areas, and returning products to their proper location.
• Provides excellent customer service by answering product‑related questions, locating products, and helping Customers as needed.
• Minimizes shrink through careful handling of product.
• Achieves productivity standards.
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.
• Uses a digital tool to select items necessary to complete orders, to pack and put away customer orders in the staging area, and to retrieve orders for customers.
• Sanitation / Stocking / Food Safety: gathers baskets and picks up trash inside and outside eStore as needed.
• Maintains and stocks bag areas.
• Organizes, cleans, and prepares prep areas, ware‑room, and sales floor for incoming trucks.
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection.
• Maintains standards for safety and sanitation.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications

• Age Requirement: 18 years or older.
• Excellent customer service skills – required.
• Basic communication skills – required.
• Ability to prioritize and handle cross‑functional tasks – required.
• Ability to work a flexible schedule – required.
• Ability to use material‑handling equipment and maintain a license – required.
• Education: High School Diploma or GED (or equivalent) – required.

Physical Demands & Working Conditions

Perform in a fast‑paced work environment which requires detailed work and precision. Work with Customers and stay attentive to their needs. Work a flexible schedule, based on business needs.

• Constantly reach at waist, grasp.
• Frequently stand, walk, reach at shoulders, reach at knees, push/pull with arms.
• Occasionally be exposed to cold conditions, wet conditions, and loud noises.
• Occasionally reach overhead, reach floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements.
• Demonstrate the ability to lift 55 lb and manage loads in excess of 55 lb.
• Time spent on activities (approximate): Constantly 5.5+ hours per 8‑hour day; Frequently 2.5‑5.5 hours; Occasionally 0‑2.5 hours.
• Partners must not lift beyond their own safe lifting limit; if an item is too heavy, it must be broken down or assistance requested.