Central Market (Fort Worth) Curbside Specialist - Part Time

About the role

As a Customer Service Specialist, you will review submitted orders and contact customers regarding order selection as needed. You will serve as a primary point of contact for customer service and order review, selecting eCommerce online orders and packaging them according to Standard Operating Procedures (SOPs). You will also ensure all perishable and non-perishable eCommerce merchandise areas remain clean and free of debris.

Responsibilities

• Reviews submitted orders and coordinates proper allocation of resources to ensure accurate and on-time completion.
• Assists in selecting, sorting, and unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returns products to their proper location as needed.
• Provides excellent customer service by phone when reviewing orders, suggesting substitute items, answering product-related questions, locating products, and assisting customers.
• Packages, transports, and loads groceries and merchandise from the store to the customer’s vehicle.
• Minimizes shrink through careful handling of product and achieves productivity standards.
• Uses a digital tool to select items, pack and stage customer orders, retrieve orders, and communicate changes or adjustments with customers.
• In the absence of the Manager or Lead, communicates issues or customer concerns to store leadership or coverage manager.
• Performs representative duties as needed.
• Gathers baskets and picks up trash inside and outside the eStore as needed.
• Maintains and stocks bag areas, organizes and cleans prep areas, wareroom, and sales floor for incoming trucks.
• Loads, unloads, and moves heavy or bulky products to support eCommerce order selection.
• Maintains standards for safety and sanitation and complies with all federal, state, and company regulations for product freshness, food safety, and sanitation.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 6 months of in-store shopper or similar experience.
• Excellent customer service skills.
• Basic communication skills.
• Ability to prioritize and handle cross-functional tasks.
• Ability to work a flexible schedule.
• Ability to use material-handling equipment and maintain licensure.
• High school diploma or GED (or equivalent).

Physical Demands & Working Conditions

• Ability to work in a fast-paced environment requiring detailed work and precision.
• Constantly reach at waist and grasp.
• Frequently stand, walk, reach at shoulders, reach at knees, push/pull with arms.
• Occasionally exposed to cold conditions, wet conditions, and loud noises.
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, and perform fine motor movements.
• Demonstrate the ability to lift 55 lbs and manage in excess of 55 lbs (with assistance or by breaking down items).

Measurements are defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day).