Concierge | Part-Time | Carolina Club UNC Alumni

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About The Venue

The Carolina Club is a social membership club in the heart of Chapel Hill, steps away from all Tar Heel sports action. We are the connecting point between Chapel Hill, Carrboro, and campus communities. Our mission is to create a vibrant, inclusive community where members connect, celebrate, and thrive. Through exclusive events, premier dining, and professional resources, we foster lifelong connections and a lasting sense of belonging within The Carolina Club and beyond.

About the role

The ClubLife Concierge will play an integral part of the Member Experience Team, creating remarkable experiences for our Club Members before, during, and after every visit. We prioritize a Warm Welcome and Magic Moments.

Responsibilities

• Communicate ClubLife through all channels and address member needs related to reservations, inquiries, and preferences.
• Engage with members on various topics and promote Member events, gatherings, facilities, services, and experiences.
• Build relationships and reports with members and guests.
• Execute key ClubLife projects, such as Birthday campaigns, reservations follow-up, and invitations to signature events.
• Sign in club members and guests, escort them to their table in the dining room, and ensure a Warm Welcome and Fond Farewell.
• Direct Members and Guests to their destinations within the club and provide business and concierge services proactively to create Magic Moments.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Assist Members in scheduling appointments and reservations for club programs and services in accordance with club standards.
• Maintain the lobby, front entrance, workstation, and surrounding areas clean and stocked with supplies (e.g., pens, notepads).
• Accommodate Member and guest requests for business services, including faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Support Member Experience initiatives, such as the Club Newsletter, Message on Hold, website calendar, event announcements, outbound calls, and marketing collateral to promote Member Services.
• Seat guests and adhere to all company, club, and department standards of operations, policies, and procedures.
• Conduct yourself professionally and respectfully, work safely, and attend daily lineups as requested.
• Maintain a clean and neat uniform and proper grooming according to Club standards.
• Remain open, flexible, and adaptable to meet the changing needs of Members and Guests.
• Understand and apply service recovery procedures for Member/Guest complaints, notifying the GM or department head as needed.
• Be ready to assume different responsibilities as needed and requested.

Requirements

• 1+ years of experience in the hospitality industry or a similar role.
• Service-oriented mindset with the ability to make every guest feel valued.
• A ‘people person’ with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.
• Strong communication skills: verbal, written, phone, text, and social media.
• Ability to work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor and exceptional listening skills.
• Experience with Microsoft Office suite, including Word, Outlook, and Excel.
• Adaptability to new technology.
• Positive attitude and willingness to work as part of a team.
• Ability to multitask and prioritize time effectively.
• Flexibility to work additional hours, including weekends and/or holidays, to meet deadlines.

Pay

This role pays an hourly rate of $12.00–$15.00.

Benefits

• 401(k) savings plan and 401(k) matching (for part-time roles).