Concierge Part-Time

About the role

This position serves as an ambassador for the community and executes receptionist, customer service, hospitality as well as other responsibilities as defined in this document to assist in the administration of the community.

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com.

Responsibilities

• Provides positive first impression to anyone who enters the community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures.
• Greets all visitors in a friendly, courteous, and professional manner.
• Follows hospitality touchpoints and procedures according to company standard
• Ensures lobby area is scented and has music playing during shift.
• Screens and requires visitors to “sign in” at hospitality desk.
• Notifies residents of visitors.
• Instructs resident’s visitor according to resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk.
• Maintains and updates emergency contact information on each resident and keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Keep hospitality captain desk and lobby area neat and organized.