Concierge (Part-Time/Afternoons) | High-Rise Residential - Downtown Austin

About the role

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors
• Manage building access and guest/vendor check-ins
• Aid residents with questions, requests, and coordination of authorized vendor access
• Maintain confidentiality and uphold resident privacy at all times
• Respond effectively to resident concerns and emergency situations, escalating when needed
• Log daily activity, packages, and deliveries accurately in BuildingLink
• Contribute ideas to enhance services and improve the resident experience
• Support resident relations through timely follow-up and issue resolution

Requirements

• High school diploma or equivalent required
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred