Concierge (FT- Afternoons) | High-Rise Residential | Rainey Street

LOCATION: 70 Rainey | Downtown Austin - Rainey Street DistrictSCHEDULE: Full-Time | Monday - Friday: 4:00 PM - 12:00 AM About Us Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service. About The Role We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury residential community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment. As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times. What You'll Do Provide warm, professional service to residents, guests, and vendorsManage building access and guest/vendor check-insAssist residents with questions, requests, and coordination of authorized vendor accessMaintain confidentiality and uphold resident privacy at all timesRespond effectively to resident concerns and emergency situations, escalating when neededLog daily activity, packages, and deliveries accurately in BuildingLinkContribute ideas to enhance services and improve the resident experienceSupport resident relations through timely follow-up and issue resolution Requirements Education & Experience High school diploma or equivalent requiredPrior experience in hospitality, luxury residential, concierge, or customer service roles preferred What You Need To Succeed Strong customer service and hospitality knowledge, ideally in a luxury environmentExcellent communication and interpersonal skillsHigh attention to detail and ability to multitask independentlyComfort using technology such as email and concierge or property management systemsProfessional judgment, discretion, and a calm, solution-oriented mindsetFlexibility to work varying schedules, including weekends and holidays Benefits MedicalDentalVisionShort term disability (STD)Long term disability (LTD)Employee assistance program (EAP)Identity theft protectionPet insurance RetirementPaid Time Off (PTO)