Concierge - Driver - Memphis Hope Lodge

About the role

The Concierge‑Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to front‑desk and concierge duties, this role operates lodge vehicles safely and courteously, maintains transportation schedules, and ensures vehicle readiness. The position supports guests traveling to and from medical appointments and community resources, providing a safe, reliable, and welcoming experience.

Responsibilities

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%).
• Greet guests, manage check‑in/out, and provide information about lodge amenities and local resources (15%).
• Coordinate and maintain transportation schedules to ensure timely pick‑up and drop‑off (15%).
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%).
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%).
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%).
• Support front‑desk operations, including phones, emails, and lobby security, as needed (10%).

Experience and Qualifications

• High School Diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Experience providing passenger transport or shuttle services preferred.
• Previous hospitality or guest service experience is a plus.

Knowledge, Skills, and Abilities

• Defensive driving skills and knowledge of traffic laws.
• Ability to navigate efficiently and maintain punctual schedules.
• Strong communication and interpersonal skills with guests and caregivers.
• Ability to assist guests with mobility challenges and luggage safely.
• Attention to detail for vehicle safety checks and accurate record‑keeping.
• Proficiency in Microsoft Office Suite and reservation systems.

Travel Requirements

The role involves frequent local travel in lodge vehicles to and from medical facilities and destinations within the approved service area.

Physical Requirements

The position may require extended periods of standing and walking, especially during front‑desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary. Driving guests to appointments may involve sitting for extended periods and requires physical coordination, stamina, and the ability to handle manual tasks such as carrying luggage or opening doors.

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details are available at jobs.cancer.org/benefits.

Pay

$19.50 per hour plus full benefits.

Schedule

Monday‑Friday, 8:00 AM‑4:00 PM | 37.5 hours per week. Holiday availability may be required. Regular weekend shifts are not expected, though flexibility to assist with additional shift coverage when needed is valued.