Concierge - Driver, Hope Lodge (Mon - Fri / 3:00pm - 11:00pm)

Essential Functions

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations
• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources
• Cookordination and maintenance of transportation schedules to ensure timely pick-up and drop-off
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge
• Maintain accurate transportation and guest records, including mileage logs and trip data
• Support front desk operations, including phones, emails, and lobby security, as needed

Experience/Qualifications

• High School Diploma or Equivalent
• Valid driver's license with clean driving record
• Experience providing passenger transport or shuttle services preferred
• Previous hospitality or guest service experience is a plus

Knowledge, Skills, and Abilities

• Defensive driving skills and knowledge of traffic laws
• Ability to navigate efficiently and maintain punctual schedules
• Strong communication and interpersonal skills with guests and caregivers
• Ability to assist guests with mobility challenges and luggage safely
• Attention to detail for vehicle safety checks and accurate record-keeping
• Proficiency in Microsoft Office Suite and reservation systems

Travel Requirements

• Role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area

Physical Requirements

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation
• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.