Concierge Coordinator

Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES, discover how you can significantly contribute to Team USA's success!

About the role

The United States Olympic & Paralympic Committee (USOPC) is a nonprofit organization and one of the few National Olympic/Paralympic Committees that does not receive government funding for its Olympic and Paralympic programs. Instead, it relies on the generous support of donors and sponsors. Increasing philanthropic support for U.S. athletes is a top strategic priority, and the U.S. Olympic & Paralympic Foundation (USOPF) serves as the fundraising arm of the USOPC. The Concierge Coordinator supports the delivery of a world-class concierge program for VIP donor guests throughout the Games, ensuring seamless, personalized, and high-touch hospitality.

Responsibilities

• Support the planning and execution of the Games Hospitality concierge program by delivering personalized, high-touch service to VIP donor guests, families, dignitaries, and other high-profile stakeholders.
• Assist with implementing concierge service standards, operating procedures, guest communication protocols, and escalation processes to ensure consistent service delivery.
• Coordinate day-to-day concierge support during the Games, including guest check-ins, itinerary updates, service requests, issue intake, transportation coordination, event access support, and real-time guest experience troubleshooting.
• Maintain detailed guest profiles, preferences, itineraries, and service-request tracking tools to ensure accurate, timely, and individualized support for each guest.
• Partner with Development, hospitality operations, transportation, protocol, ticketing, venue operations, security, and other internal and external partners to coordinate seamless guest journeys.
• Serve as a concierge point of contact for guest needs, responding with professionalism, discretion, cultural awareness, and a solutions-oriented approach.
• Identify guest needs, service gaps, operational risks, and opportunities to enhance the donor hospitality experience, escalating issues as appropriate.
• Support management of concierge program materials, supplies, communication resources, and other operational assets, including inventory tracking, purchasing coordination, and replenishment.
• Prepare operational updates, guest service summaries, tracking reports, and post-event notes for leadership and key stakeholders.
• Support registration, payment, invoicing, data accuracy, and CRM or tracking-system processes related to donor guest participation and hospitality services.
• Maintain confidentiality and sound judgment when handling sensitive donor, guest, and organizational information.
• Perform other duties as assigned.

Requirements

• 2+ years of experience in hospitality, guest services, donor relations, event coordination, or large-scale event operations.
• Experience supporting VIPs, donors, dignitaries, or high-profile individuals with professionalism, discretion, and attention to detail across multi-day events, sporting events, conferences, festivals, or similar guest-facing programs.
• Experience assisting with logistics, staffing support, and real-time operations across multiple venues or program areas.
• Experience supporting guest registrations, payments, invoicing, and data accuracy across multiple platforms.

Skills

• Ability to provide personalized, culturally aware, VIP-level service to donors, dignitaries, and high-profile guests.
• Ability to support concierge colleagues, volunteers, vendors, and cross-functional partners to ensure consistent service delivery.
• Skilled at identifying guest or operational issues, responding calmly, and escalating matters appropriately to maintain a premium guest experience.
• Ability to maintain accurate, up-to-date itineraries, guest preferences, and service records using centralized tracking tools (e.g., Monday.com or similar platforms).
• Ability to track program materials and coordinate purchasing and replenishment needs.
• Strong written and verbal communication skills for engaging donors, families, and VIP guests, and for producing clear updates and reports for leadership.
• Ability to work effectively and communicate accurately across internal teams, including operations, transportation, protocol, ticketing, and hospitality leadership.
• Ability to follow, document, and support operational processes, guidelines, and service standards.

Work Environment

Fully remote.

Pay

$46.00 - $50.00 per hour.

Schedule

Part-Time, Non-Exempt, Temporary position intended to work 5 hours per week.

Benefits

• Eligible for the Annual Incentive Award Program with a 5% target (program terms subject to change at the USOPC’s discretion).
• Eligible for USOPC benefits. View a summary here.